Privacy Policy

We collect personal information such as your name, email address, phone number, and business details when you sign up for our services. We may also collect usage data, such as how you interact with our services, the features you use, and the time spent on our platforms.

We use your information to provide and improve our services, process transactions, communicate with you about your account, send you marketing communications (if you opt in), and ensure the security of our platforms. We also use aggregated data for analytics purposes to better understand how our services are used.

Certain BetterSuite products, such as BetterTaxi, require access to location data to function correctly. We collect drivers' real-time location information to display relevant orders, optimize dispatch operations, and improve service accuracy. This data is used only while the app is in active use with visible location tracking notifications and is not stored beyond the duration required to fulfill these purposes. We do not track drivers' locations when the app is closed or offline. Location data is not shared with third parties unless necessary for providing core services, and we ensure such partners comply with our privacy and data handling standards. Users can manage location access permissions through their device settings at any time.

Data security is our top priority. We employ industry-standard security measures, including encryption and regular backups, to protect your data. Our clients have the option to host their data on their own servers or use our cloud-based hosting solution.

We do not sell your personal information to third parties. We may share your information with service providers who help us operate our business, such as payment processors and hosting services. These third parties are contractually obligated to use your information only for the purposes of providing services to us.

BetterSuite is fully compliant with the General Data Protection Regulation (GDPR). If you are a resident of the European Economic Area, you have the right to access, correct, or delete your personal information, as well as the right to data portability and the right to object to processing.

We retain your data for as long as you are a customer of BetterSuite. After you cancel your subscription, we retain your data for a period of 30 days to allow you to reactivate your account. After this period, your data is securely deleted unless retention is required by law.

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. We encourage you to review this Privacy Policy periodically.

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at [email protected].