Acceptable Use Policy

Effective date: 3 July 2026

This Acceptable Use Policy ("AUP") sets out what is and is not allowed when using the BetterSuite platform (the "Service"). It is part of, and incorporated into, our Terms of Service. It applies to you, your business, and everyone who uses the Service through your account, including your end users.

You are responsible for making sure your business and your end users comply with this AUP.

1. Prohibited activities

You must not use the Service to:

  • Break the law — engage in, promote, or facilitate any illegal activity, or sell or deliver goods or services that are illegal in the places you operate.
  • Harm others — threaten, harass, defame, stalk, or endanger the safety of any person, or facilitate human trafficking or exploitation.
  • Commit fraud — engage in fraudulent, deceptive, or misleading practices, including payment fraud, fake orders or rides, or manipulation of ratings, pricing, or promotions.
  • Abuse payments and identity checks — circumvent, disable, or misuse payment processing, know-your-customer (KYC), age, or identity-verification controls, or launder money.
  • Send unlawful communications — send spam or unsolicited or deceptive messages through the platform's email, SMS, or push features, or violate anti-spam and marketing laws.
  • Infringe rights — violate intellectual-property, privacy, publicity, or other rights of others, or upload content you do not have the right to use.
  • Distribute harmful code — upload or transmit malware, or otherwise interfere with or damage the Service or others' systems.
  • Compromise security — attempt to gain unauthorised access to the Service, other accounts, or underlying systems, or probe or breach security or authentication measures without authorisation.
  • Misuse the platform — scrape, harvest, or bulk-extract data without authorisation, overload or disrupt the infrastructure, or use the Service to build a competing product.
  • Reverse-engineer — decompile, reverse-engineer, or attempt to derive source code, except to the extent the law expressly permits.
  • Endanger safety — use mobility, delivery, or parking features to facilitate unsafe, unlicensed, or unlawful transport or activity.

2. Content standards

Content you or your end users make available through the Service must not be unlawful, deceptive, obscene, hateful, or otherwise objectionable, and must comply with applicable law and this AUP.

3. Your obligations

You must:

  • operate your marketplace lawfully and hold any licences or permits your activity requires;
  • vet your drivers, vendors, and other participants and act on reports of abuse;
  • provide your end users with your own terms and privacy notice; and
  • promptly investigate and address violations of this AUP within your account.

4. Reporting abuse

If you become aware of a violation of this AUP — for example, misuse of an application built on BetterSuite — please report it to [email protected].

5. Enforcement

If we reasonably believe a use of the Service violates this AUP or creates a security, legal, or safety risk, we may remove content, throttle, suspend, or terminate access, and cooperate with law enforcement, in line with the suspension and termination provisions of our Terms of Service. Where practical, we will give notice and an opportunity to resolve the issue first, but we may act immediately where necessary to prevent serious harm or to comply with the law.

6. Changes

We may update this AUP from time to time. The "Effective date" above shows when it last changed.

7. Contact

Questions about this policy? Email [email protected].