Terms of Service

Effective date: 3 July 2026

These Terms of Service ("Terms") govern your access to and use of the BetterSuite platform, websites, dashboards, SDKs, APIs, and branded applications (together, the "Service"). By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of your business.

1. Who we are

The Service is provided by Lume Agency Inc., trading as BetterSuite ("BetterSuite", "we", "us"), registered at 7 Tigranyan Street, Yerevan, Armenia. You can reach us at [email protected].

In these Terms, "you" or "your business" means the company or individual that opens an account to operate one or more branded applications. "End users" means the people your business serves through those applications — for example your riders, drivers, shoppers, buyers, and vendors.

2. The Service

BetterSuite is white-label software that lets your business launch and operate branded marketplaces and applications across mobility, delivery, retail, parking, and service booking. We provide the underlying platform, hosting, and tooling. You configure it, brand it, and operate your own business on top of it.

We may add, change, or remove features over time. Where a change materially reduces core functionality you rely on, we will give you reasonable advance notice.

3. Your account

You must provide accurate registration details and keep them current. You are responsible for all activity under your account and for keeping your credentials, API keys, and access tokens secure. Tell us promptly at [email protected] if you suspect unauthorised use.

You must be able to form a binding contract and, if you register on behalf of an organisation, you confirm you are authorised to bind it.

4. Your responsibilities as an operator

Because you operate your own marketplace, you — not BetterSuite — are responsible for your business and your relationship with your end users. In particular, you agree to:

• Publish your own terms of service and privacy notice to your end users, and obtain any consents your local law requires.
• Act as the data controller for your end users' personal data. BetterSuite processes that data on your behalf as a processor under our Data Processing Agreement and Privacy Policy.
• Comply with all laws that apply to your business, including licensing, transport, consumer-protection, tax, anti-money-laundering, and know-your-customer (KYC) requirements.
• Verify your drivers, vendors, and other participants, and handle disputes, refunds, and support for your end users.
• Use the Service only in line with our Acceptable Use Policy.

5. Fees, plans, and billing

Access to the Service is offered on subscription plans and, in some cases, usage-based or feature-based fees. Current pricing is shown at bettersuite.io/pricing or in your order.

• Billing. We collect a valid payment method and charge the plan and any applicable usage fees in advance for each billing period unless stated otherwise. Charges are processed through our payment provider, Stripe.
• Trials. If your plan includes a trial, it converts to a paid subscription at the end of the trial period unless you cancel before it ends.
• Taxes. Fees are exclusive of taxes. You are responsible for any VAT, sales, or similar taxes, except taxes on our income.
• Non-payment. If a charge fails and is not resolved, we may suspend or limit your access after reasonable notice.
• Changes. We may change fees for future billing periods with at least 30 days' notice.

Except where required by law, fees already paid are non-refundable.

6. Payments to and from your end users

Payments between your business and your end users (for example, fares, orders, or booking payments) are processed through the payment service provider you connect. You are the merchant of record for those transactions. You are responsible for configuring payouts, complying with the payment provider's rules, and handling chargebacks, refunds, and settlement with your end users. BetterSuite is not a party to those transactions and does not hold funds on your behalf.

7. Your content and branding

You retain all rights in the content, data, trademarks, and branding you provide ("Your Content"). You grant us a limited licence to host, process, and display Your Content solely to provide and support the Service. You are responsible for having the rights to Your Content and for ensuring it does not infringe others' rights or break the law.

8. Our intellectual property

BetterSuite, the platform, its software, SDKs, APIs, documentation, and underlying technology are and remain our property or that of our licensors. We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, solely to operate your own business. You may not copy, resell, sublicense, reverse-engineer, or create competing products from the Service except to the extent the law prohibits that restriction.

9. Third-party services

The Service integrates third-party providers (for example, for payments, maps, messaging, and AI features). Your use of those integrations may be subject to the third party's own terms, and we are not responsible for third-party services. A current list of the subprocessors that handle personal data is maintained in our Data Processing Agreement.

10. Availability and support

We work to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. We may carry out maintenance and, where practical, will try to schedule significant maintenance to limit disruption. Any service-level commitments apply only if set out in a separate written agreement with you.

11. Suspension

We may suspend or limit access, in whole or in part, if we reasonably believe it is necessary to prevent harm — for example, a security risk, a violation of these Terms or the Acceptable Use Policy, a legal requirement, or unpaid fees. Where practical, we will give notice and an opportunity to resolve the issue first.

12. Warranties and disclaimers

We provide the Service with reasonable skill and care. Except as expressly stated and to the extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet every requirement or be free of all errors.

13. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to the Service.
• Our total aggregate liability arising out of or relating to these Terms will not exceed the fees you paid to us for the Service in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud.

14. Indemnity

You will defend and indemnify BetterSuite against third-party claims, damages, and costs arising from your use of the Service, Your Content, your business or its dealings with your end users, or your breach of these Terms or applicable law.

15. Data protection

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf as a processor, the Data Processing Agreement applies and forms part of these Terms.

16. Term and termination

These Terms apply for as long as you use the Service. You may cancel your subscription at any time, effective at the end of the current billing period. We may terminate or suspend these Terms for material breach that is not cured within a reasonable period after notice, or immediately where required by law or to prevent serious harm.

On termination, your right to use the Service ends. We will make your data available for export for a limited period and then delete or return it in line with the Data Processing Agreement, unless the law requires us to keep it.

17. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give reasonable notice, for example by email or an in-product notice. Continuing to use the Service after a change takes effect means you accept the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of the Republic of Armenia, without regard to conflict-of-law rules. The courts of Yerevan, Armenia will have exclusive jurisdiction over any dispute, except where mandatory law gives you the right to bring proceedings elsewhere.

19. General

These Terms, together with any order and the policies referenced here, are the entire agreement between us on this subject. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale.

20. Contact

Questions about these Terms? Email us at [email protected].