BetterSuite Terms of Service

Last updated: April 13, 2026

These Terms of Service ("Terms") govern your access to and use of the BetterSuite platform and all associated services provided by Lume Agency ("BetterSuite," "we," "us," or "our").

1. Introduction and Acceptance

BetterSuite is a Software-as-a-Service (SaaS) platform operated by Lume Agency that enables businesses to operate marketplace services across taxi and ride-hailing, e-commerce and delivery, parking management, and service booking verticals.

By subscribing to BetterSuite as a Tenant Operator, you agree to be bound by these Terms upon completing your registration or subscription. By creating an account as an End User within a Tenant's application, you agree to be bound by these Terms in addition to any terms established by the Tenant Operator.

If you do not agree to these Terms, do not use the Platform. You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to subscribe as a Tenant Operator. End Users must meet the minimum age requirements set by the applicable Tenant and local law.

2. Definitions

• "Platform" means the BetterSuite SaaS service, including all web dashboards, mobile applications, APIs, and supporting infrastructure.
• "Tenant" or "Tenant Operator" means a business entity that subscribes to BetterSuite to operate marketplace services.
• "End User" means any individual who creates an account within a Tenant's application, including customers, drivers, merchants, service providers, and parking spot providers.
• "Subscription" means the Tenant Operator's paid access to the Platform under a selected Plan.
• "Plan" means the specific subscription tier (e.g., Starter, Professional, Enterprise) that determines available features, limits, and pricing.
• "Vertical" means a marketplace service category: Taxi, Shop, Parking, or Service.
• "Add-On" means an optional paid feature or service purchased alongside a Plan.
• "Billing Period" means the recurring interval (monthly or annual) for subscription payments.
• "Content" means any data, text, images, documents, or other materials uploaded to or generated through the Platform.
• "Downtime" means any period during which the Platform is unavailable to users, excluding scheduled maintenance.
• "Uptime" means the percentage of time the Platform is available during a calendar month, calculated as: ((total minutes in month - Downtime minutes) / total minutes in month) x 100.

3. Description of Services

BetterSuite provides a multi-tenant SaaS platform enabling Tenant Operators to run marketplace businesses across one or more Verticals:

Verticals

• Taxi & Rides: Ride-hailing dispatch, driver management, vehicle tracking, real-time GPS navigation, passenger mobile applications, fare calculation, zone management, and driver performance analytics.
• Shop & Delivery: E-commerce marketplace, merchant onboarding and management, product catalog, order management, delivery logistics, and inventory tracking.
• Parking: Parking spot listing and management, reservation and booking system, provider onboarding, capacity management, and pricing configuration.
• Services: Service marketplace, provider matching and scheduling, booking management, service category configuration, and provider performance tracking.

Platform Capabilities (All Verticals)

Identity and authentication, KYC/identity verification, payment processing, digital wallets and ledger, merchant/driver payouts, analytics and reporting, in-app chat and messaging, push/email/SMS notifications, geolocation and mapping, reviews and ratings, promotions and coupons, customer support ticketing, file and media uploads, real-time updates and subscriptions, partnership management, and tenant branding and configuration.

Administration

Tenant Operators access a web-based admin console for managing their business, configuring branding, monitoring performance, and administering users.

4. Licensing Models

BetterSuite is available under three licensing models:

• Cloud SaaS (monthly or annual subscription): BetterSuite hosts and manages all infrastructure. All data is stored on BetterSuite-managed systems. This is the primary licensing model, and these Terms apply to Cloud SaaS subscriptions.
• Binary License (one-time purchase with optional annual renewal): The Tenant receives a compiled binary for self-hosted deployment. Separate license terms apply.
• Source License (one-time purchase with optional annual updates): The Tenant receives source code access for self-hosted deployment. Separate license terms apply.

Binary License and Source License customers sign separate agreements that supersede these Terms where applicable.

5. Subscription Plans and Billing

5.1 Plans

BetterSuite offers the following Cloud SaaS subscription plans:

Plan details, features, and pricing are subject to change. Existing subscribers will be honored at their current rate for the remainder of their active Billing Period. Changes take effect at the next renewal.

5.2 Billing Cycles

Subscriptions are billed on a recurring basis (monthly or annual) through Stripe. Annual billing is available at a discounted rate where offered. Subscriptions auto-renew at the end of each Billing Period unless cancelled.

5.3 Trial Periods

Free trial periods may be offered for new subscriptions. During the trial, no payment is required. Unless cancelled before the trial ends, the subscription automatically converts to a paid plan at the applicable rate.

5.4 Plan Changes

• Upgrades (to a higher-tier plan): Take effect immediately. Charges are prorated for the remainder of the current Billing Period.
• Downgrades (to a lower-tier plan): Take effect at the start of the next Billing Period. No retroactive credits are issued for the current period.
• Vertical changes: Subject to Plan limits. Adding verticals beyond Plan allowances requires an upgrade.

5.5 Add-Ons

Optional paid features may be purchased alongside a Plan. Add-ons may include one-time setup fees, recurring charges, or per-vertical pricing. Add-on availability and pricing are detailed in the admin console at time of purchase.

5.6 Usage Limits and Overages

Each Plan includes defined limits on verticals, cities, and monthly transactions. Usage is tracked per Billing Period. When approaching or exceeding Plan limits:

• You will receive quota alert notifications in the admin console and via email.
• Exceeding transaction limits may result in temporary service throttling until the next Billing Period or until you upgrade your Plan.
• We will not suspend service without prior notification and a reasonable opportunity to upgrade.

5.7 Invoicing

Invoices are generated through Stripe and accessible via the admin console and Stripe's hosted invoice portal. Each invoice includes a usage summary for the Billing Period.

6. Account Registration and Security

6.1 Tenant Registration

To subscribe as a Tenant Operator, you must:

• Provide a valid business email address and complete email verification (verification token valid for 48 hours for self-registration, 7 days for admin-invited registrations)
• Provide your company name and select a unique tenant slug
• Designate at least one administrative user
• Select your operation area (countries and cities)

A maximum of 5 verification email resend attempts are permitted, with a 60-second cooldown between attempts.

6.2 End User Accounts

End User accounts are created within the scope of a specific Tenant. Email addresses and phone numbers are unique per Tenant (the same individual may have separate accounts with different Tenants). End Users may hold multiple roles within a single Tenant (e.g., a customer who is also a driver).

6.3 Security Obligations

All users are responsible for:

• Maintaining the confidentiality of account credentials
• All activity that occurs under their account
• Notifying us immediately of any unauthorized access or security breach
• Using strong, unique passwords
• Keeping API keys, tokens, and secrets secure (Tenant Operators)

BetterSuite is not liable for losses arising from unauthorized use of your credentials where the unauthorized access was not caused by our negligence.

7. User Roles and Obligations

7.1 Tenant Operator Obligations

As a Tenant Operator, you must:

• Comply with all applicable laws, regulations, and licensing requirements in your operating jurisdiction
• Obtain all necessary consents from End Users for the processing of their Personal Data
• Configure KYC verification policies appropriate for your region and verticals
• Maintain accurate and current business information
• Ensure that your End Users comply with applicable laws and these Terms
• Fulfill your obligations as a data controller under applicable data protection law
• Not resell, sublicense, or grant unauthorized access to the Platform

7.2 End User Obligations

As an End User, you must:

• Provide accurate and complete information during registration and maintain its accuracy
• Comply with the terms of use established by your Tenant Operator
• Not engage in fraudulent, deceptive, or illegal activity through the Platform

Vertical-specific obligations:

• Drivers: Maintain a valid driver's license, vehicle insurance, and vehicle registration as required by applicable law. Complete all required KYC verification steps.
• Merchants: Maintain valid business registration and comply with applicable tax, consumer protection, and food safety regulations where applicable. Complete all required KYC verification steps.
• Service Providers: Maintain applicable professional licenses and insurance. Complete all required KYC verification steps.

7.3 Prohibited Conduct (All Users)

The following activities are strictly prohibited:

• Reverse engineering, decompiling, or disassembling any part of the Platform
• Scraping, crawling, or automated data collection beyond authorized API usage
• Attempting to circumvent security measures, access controls, or usage limits
• Distributing malware, conducting denial-of-service attacks, or engaging in any activity that disrupts the Platform
• Impersonating another user or entity
• Using the Platform to facilitate money laundering, terrorist financing, or other financial crimes
• Violating intellectual property rights of BetterSuite or third parties

Violation of this section may result in immediate account suspension or termination.

8. Intellectual Property

8.1 BetterSuite Property

The Platform, including all software, code, design, trademarks, logos, documentation, and underlying technology, is owned by or licensed to Lume Agency and is protected by applicable intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose during your active Subscription.

8.2 Tenant Content and Data

Tenant Operators retain full ownership of all Content they upload to or generate through the Platform, including End User data processed on their behalf. By using the Platform, Tenants grant BetterSuite a limited license to process this Content solely for the purpose of providing and maintaining the Platform services.

8.3 Tenant Branding

Branding assets (logos, color schemes, typography) configured by Tenant Operators within the Platform remain the property of the respective Tenant. BetterSuite will not use Tenant branding outside the scope of service delivery without explicit consent.

8.4 Feedback

If you provide feedback, suggestions, or ideas regarding the Platform, you grant BetterSuite a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback without obligation to you.

9. Payment Terms

9.1 Payment Method

All payments are processed through Stripe. By subscribing, you authorize recurring charges to your designated payment method at the rates and intervals specified in your Plan.

9.2 Subscription Lifecycle

Subscriptions follow this status lifecycle:

1. Trialing — Free trial period (if applicable)
2. Active — Subscription is current and paid
3. Past Due — Payment has failed; a grace period applies during which service continues
4. Suspended — Continued non-payment after grace period; access is restricted
5. Cancelled — Subscription has been cancelled (by Tenant or by BetterSuite)
6. Expired — Cancellation period has ended; data retention/export window applies

9.3 Failed Payments

If a payment fails, we will:

• Retry the charge according to Stripe's retry schedule
• Notify you via email of the failed payment
• Transition your subscription to "Past Due" status
• Provide a grace period before restricting access

9.4 Taxes

All prices are exclusive of applicable taxes (VAT, GST, sales tax). You are responsible for all taxes associated with your subscription, except for taxes based on BetterSuite's net income.

9.5 No Refunds

All payments are non-refundable for completed Billing Periods. No partial-period credits are issued for early cancellation within a Billing Period, unless required by applicable law. Trial periods incur no charges and require no refund.

9.6 Price Changes

We may change subscription pricing with at least 30 days' advance notice. Price changes take effect at the start of the next Billing Period following the notice period. If you do not agree with a price change, you may cancel your subscription before the new pricing takes effect.

10. Suspension and Termination

10.1 Tenant-Initiated Cancellation

You may cancel your subscription at any time through the admin console or by contacting support. You may choose to:

• Cancel at period end: Your subscription remains active until the end of the current Billing Period. You retain full access during this time. Reactivation is possible before the period ends.
• Cancel immediately: Access is restricted immediately. No refund is issued for the remainder of the Billing Period.

10.2 BetterSuite-Initiated Suspension

We may suspend or restrict access to your account in the following circumstances:

• Payment failure escalation: Subscription enters "Suspended" status after failed payment and expired grace period.
• Terms violation: Breach of these Terms, including prohibited conduct under Section 7.3.
• Security concerns: Suspected unauthorized access, data breach, or activity threatening Platform integrity.
• Legal compliance: Required by law, regulation, or court order.

Except in cases of urgent security threats or legal requirements, we will provide reasonable notice and an opportunity to cure before suspension.

10.3 Blocking

In cases of severe or repeated violations, we may block your account with a documented reason. Blocked accounts cannot be reactivated without BetterSuite's explicit approval.

10.4 Effects of Termination

Upon termination (whether by you or by us):

• Your subscription transitions to "Cancelled" and then "Expired" status.
• A 30-day data export window begins, during which you may request export of your data (see Section 12).
• After the export window, your data is deleted in accordance with our Privacy Policy retention schedule, except where longer retention is required by law (e.g., KYC documents).
• All outstanding invoices remain payable.
• Provisions that by their nature should survive termination (including Sections 8, 13, 14, 15, 16, and 20) will survive.

11. Service Level Agreement

11.1 Uptime Commitments

Uptime is measured monthly and excludes: scheduled maintenance (with at least 24 hours' advance notice), force majeure events, issues caused by Tenant's own systems or integrations, and outages of third-party providers (Stripe, map providers, etc.).

11.2 Support Response Times

Support tier is determined by your Plan. Higher-tier support is available as an Add-On.

11.3 Remedies

Enterprise Plan only: If monthly uptime falls below 99.9%, you may request service credits as follows:

Service credits must be requested within 30 days of the affected month. Credits are applied to future invoices and do not exceed 50% of the monthly subscription fee. Service credits are your sole and exclusive remedy for Downtime.

12. Data Ownership and Portability

12.1 Data Ownership

Tenant Operators retain full ownership of all data uploaded to, processed by, or generated through the Platform, including all End User data. BetterSuite does not claim any ownership interest in Tenant data.

12.2 No Secondary Use

BetterSuite will not use Tenant data for purposes other than providing and maintaining the Platform, except in aggregated and anonymized form for Platform improvement and benchmarking (where no individual Tenant or End User can be identified).

12.3 Data Export

Upon request (during active subscription or within the 30-day post-termination window), BetterSuite will provide a data export of your Tenant data. Export requests are fulfilled manually; automated self-service export is planned for a future release. Typical fulfillment time is 5-10 business days.

12.4 Post-Termination Retention

After the 30-day export window following termination, Tenant data is securely deleted, except:

• KYC documents and verification records, which are retained per applicable retention policies (default 7 years for AML compliance)
• Billing and invoice records, retained per applicable tax and accounting law
• Anonymized and aggregated data that cannot be attributed to any individual

13. Confidentiality

13.1 Mutual Obligations

Each party agrees to maintain the confidentiality of the other party's confidential information and not to disclose it to third parties without prior written consent, except as necessary to perform under these Terms or as required by law.

13.2 Confidential Information Includes

• Tenant Operators: API keys, webhook secrets, Stripe configuration, business data, customer lists, operational data
• BetterSuite: Platform architecture, proprietary algorithms, pricing models, roadmap details, security configurations

13.3 Exclusions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without reference to confidential information; or (d) is required to be disclosed by law or court order (with prompt notice to the disclosing party).

14. Limitation of Liability

14.1 Liability Cap

To the maximum extent permitted by applicable law, BetterSuite's total aggregate liability for all claims arising from or related to these Terms or the Platform shall not exceed the total fees paid by the Tenant Operator to BetterSuite during the 12 months immediately preceding the event giving rise to the claim.

14.2 Exclusion of Damages

In no event shall BetterSuite be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, regardless of the theory of liability and even if advised of the possibility of such damages.

14.3 Exceptions

The limitations in this Section 14 do not apply to: (a) BetterSuite's gross negligence or willful misconduct; (b) a data breach caused by BetterSuite's failure to implement security measures described in this agreement; or (c) either party's indemnification obligations.

14.4 End User Liability

BetterSuite's liability to End Users is limited. The primary contractual relationship for service delivery is between the End User and the Tenant Operator. BetterSuite's obligations to End Users are limited to maintaining the Platform's availability and security as described in these Terms.

15. Indemnification

15.1 Tenant Indemnification

Tenant Operators agree to indemnify, defend, and hold harmless BetterSuite and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to:

• Tenant's use of the Platform in violation of these Terms or applicable law
• Content uploaded or processed by the Tenant through the Platform
• Tenant's failure to comply with data protection obligations as a data controller
• Claims by End Users arising from the Tenant's business operations
• Tenant's violation of any third-party rights

15.2 BetterSuite Indemnification

BetterSuite agrees to indemnify, defend, and hold harmless the Tenant from and against any third-party claims alleging that the Platform, as provided by BetterSuite and used in accordance with these Terms, infringes or misappropriates any third-party intellectual property rights.

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction where Lume Agency is registered, without regard to conflict of law principles.

16.2 Informal Resolution

Before initiating formal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of at least 30 days following written notice of the dispute.

16.3 Formal Proceedings

If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration or litigation in the courts of the jurisdiction where Lume Agency is registered, at the election of the claimant.

16.4 Injunctive Relief

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights or breach of confidentiality obligations.

17. Refund Policy

BetterSuite is a digital SaaS service. No refunds are issued for completed Billing Periods. Specifically:

• Monthly subscriptions: No refund for the current month upon cancellation.
• Annual subscriptions: No pro-rata refund for the remaining months upon cancellation, unless required by applicable law.
• Free trials: No charge is incurred during the trial period; no refund is necessary.
• Chargebacks: Disputed charges are handled through Stripe's dispute resolution process. Tenants agree to cooperate in good faith to resolve billing disputes before initiating chargebacks.

If you believe you have been charged in error, contact us at the address in Section 21 within 30 days of the charge.

18. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, government actions, utility failures, internet outages, cyberattacks by third parties, or failures of third-party service providers. The affected party must notify the other party promptly and use commercially reasonable efforts to mitigate the impact.

If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected subscription upon written notice.

19. Changes to These Terms

We may modify these Terms from time to time. For material changes:

• We will provide at least 30 days' advance notice via email to the registered Tenant Operator email address and by posting the updated Terms with a revised "Last updated" date.
• We will summarize the key changes in the notification.

Your continued use of the Platform after the effective date of the changes constitutes acceptance of the updated Terms. If you do not agree with any material changes, you may terminate your subscription before the changes take effect, and the prior Terms will apply for the remainder of your paid Billing Period.

20. Miscellaneous

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
• Entire Agreement: These Terms, together with the Privacy Policy and any executed DPA or Order Form, constitute the entire agreement between you and BetterSuite regarding the subject matter hereof, superseding all prior agreements and understandings.
• No Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision or the right to enforce it in the future.
• Assignment: BetterSuite may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, with notice to Tenants. Tenants may not assign their subscription or these Terms without BetterSuite's prior written consent.
• No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights, except as explicitly stated in Sections relating to End User data protection.
• Notices: All notices to BetterSuite must be sent to the contact information in Section 21. All notices to Tenants will be sent to the registered Tenant administrator email address.

21. Contact Information

Legal Entity: Lume Agency

Email: [email protected]

Website: bettersuite.io

For billing inquiries, subscription management, or general support, contact us at the email address above.