We live in the era of Uber, DoorDash, and Amazon delivery. It’s the world of online ride hailing and cab booking, whether the passengers are people, pizzas, or packages.
Thinking like Jeff Bezos, that's a massive high-demand market to tap into and make quite the chunk of dough. But that's only if you choose the right dispatch software.
Odds are you probably won't.
See, it's easy to shortlist on brand recognition alone and stop the research right there.
That's how operators end up skipping the performance metrics of a taxi dispatch solution. And they end up paying a price—literally and figuratively.
And they get mad at Jeff Bezos for having made it while they didn’t.
So to keep that from being your fate, we will use iCabbi, Cab9, and BetterTaxi as mere excuses to dissect the metrics of a taxi dispatch solution.
Let’s put our white label taxi dispatch B2B solution T-shirts on, and walk through the Compare-and-Contrast town, with our entrepreneurial swagger and half-smirk on.
1. iCabbi Overview, Pros and Cons
iCabbi is a cloud-based taxi dispatch platform designed to outdate manual handling and scale without drama or manhandling.
Fleets can run bookings through web, app, IVR, and phone, then route gigs with rules you can tweak in real time.
The big plus is unfaltering reliability at five-nines (99.999%) availability, and smooth automation so your staff can flow fulfillingly, not frantically firefight.
What Makes iCabbi Stand Out As A Taxi Dispatch Solution?
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Rock-solid uptime
iCabbi boasts an impressive 99.999% reliability, meaning downtime is almost nonexistent. One big worry down.
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Highly configurable rules engine
From booking types to fleet routing, your local taxi dispatch data can be translated into your solution through customizable rules. You can localize the tech directly and effortlessly.
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Advanced integrations
Powered by Google Fleet Engine, it makes next-level dispatch intelligence and route optimization a reality. Both things are worth bragging about.
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Deep automation & insights
Over 1,000 configurable workflows. A taxi dispatch system can't get any more automated than this.
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Apps & tools
Highly intuitive driver/passenger apps and voice automation. DIY driver portal, where drivers manage their profiles, schedules, rides, and earnings themselves.
The Con List Of iCabbi Taxi Dispatch Solution, According To Users
Here are the weak points iCabbi has received complaints about:
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Driver app issues
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Connectivity problems
Drivers report that the iCabbi app often struggles with connectivity, especially on 4G networks, leading to slower performance and occasional disconnections.
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App freezes and glitches
App freezes and login issues have been reported more than a few times.
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Pricing transparency
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Lack of clear pricing information
iCabbi does not disclose its pricing, leading to uncertainty for potential customers.
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Contractual obligations
- Long-term contracts: User lock-ins have been reported, where lengthy contracts are enforced, and vendors face limited flexibility to exit, sometimes up to five years.
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App development delays
Slow app updates: Users have experienced significant delays in app updates.
2. Cab9 Overview, Pros and Cons.
Cab9 is a cloud dispatch platform where fast search is made possible with Elasticsearch, a global search mechanism empowering controllers to take a shortcut to riders, addresses, and trips without the goose chase of scrambling through menus.
The National Workshare Platform enables operators to share availability info in real time. This allows for neat management of overflow at regular and emergency peak times, like rush hour, and things like stadium crowd release, or weather act-ups.
And flexible pricing allows for budget consideration based on zone, local tariffs, and specific ROI layouts.
Read the full list of pros below.
What’s In Cab9’s Taxi Dispatch Solution Toolbox That Self-Hypes It.
Here is a list of what Cab9 is doing well.
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Fast search
Elasticsearch features save seconds per call, which adds up into a lot of efficiency.
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Pricing flexibility
Supports multiple pricing models, client-specific tariffs, zone-based, and layered pricing structures.
Pricing is configurable across mileage calculation rules and rounding. It keeps invoicing clutter-free.
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Workshare for fleet collaboration
Build a virtual nationwide fleet by sharing jobs with partner fleets, without having your staff panic-screech for phone numbers on their feet.
A big crowd pleaser according to customer testimonials. Customer morale up, stressor factor down, -
Corporate self-service without chaos
Cab9’s Client Portal lets customers log in to manage authorizations and see invoices.
You get fewer customer support pings, and clients get more transparency and control. Beautifully high-tech on all ends. -
Integrations that widen your funnel
Cab9 partners with Gett Business, and One Transport among others.
That means you can set filters and automated acceptance rules so the system only takes what fits your service level agreements (SLAs).
The extra work when you want it and the no-flood when you don’t is going to make your business very fun to run.The con list Of Cab9 As A Taxi Dispatch Software
Here's a list of what's disappointing users about Cab9.
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Potential learning curve for features like Workshare or dynamic pricing.
Advanced functionality (Workshare, pricing flexibility) may require more upfront training and operational change, especially for staff who are not fully tech-savvy.
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Integration scope might be limited.
There may be integration limitations depending on your local platforms, third-party systems, or unique business workflows.
3. BetterTaxi Overview, Pros and Cons
BetterTaxi is a white-label B2B ride-hailing platform: a passenger app, a driver app, and an operator dashboard, with real-time dispatch, zone and distance-based fare control, driver onboarding and earnings tracking, ratings and reviews, and in-app payments.
It's the mobility product in the BetterSuite family, and the same backend also runs BetterShop for ordering and delivery, with BetterParking and BetterService on the way. One account, one dashboard, one bill — so a taxi operation can branch into delivery without buying a second platform or running a second stack.
Here's the headline change since the last time this comparison was written: BetterTaxi is cloud-based now. You sign up, brand it, and go live — we host it, patch it, and scale it. There is no install weekend, no server procurement, and no DevOps hire standing between you and your first booking. Plans start at $79/month, with a 14-day free trial on Starter and Professional.
What didn't change is the escape hatch, and that's the bit worth reading twice. Cloud is the cheap way in, not a one-way door — the self-hosted and source licenses are still there whenever you want them.
And this is not a first swing at the category. BetterTaxi comes from the team behind Ridy, in the ride-hailing software business since 2018, with 1,400+ buyers running it worldwide and millions of rides put through it. What ships today is that same team's current generation — a Rust backend and new Flutter apps built on eight years of live operations.
The Pros Of BetterTaxi As A Taxi Dispatch Software
Here's what sets BetterTaxi apart from the crowd of taxi dispatch software.
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Cheap to start, with the price actually printed on the website
$79/month gets you a branded platform with real dispatch. Every plan, cloud or self-hosted, carries 0% transaction fees — you pay your payment processor, and nobody skims your rides. Set that against the dispatch vendors on this list who won't publish a number at all until you've sat through a sales call.
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A real upgrade path to full independence
This is the part nobody else on the shortlist offers. Start on Cloud for $79, and when volume, compliance, or customization demands it, buy your way out:
- Binary License — $4,999 one-time. Run BetterTaxi on your own infrastructure, one business type of your choice, a year of updates included.
- Source License — $49,999 one-time. The full Rust source plus architecture docs. Fork dispatch logic, payment integrations, internal tooling — and you keep the rights to your modifications.
- Enterprise License — $99,999 one-time. Source, three years of updates, quarterly roadmap reviews with our engineering leadership, and complete BetterSuite branding removal.
Every Cloud plan ships with a data-export path, and your configuration — branding, regional settings, integrations — carries over to a self-hosted deployment. So the convenience of cloud isn't a trapdoor, and "vendor lock-in" stops being a thing you have to negotiate for.
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Expansion into other industries without a second platform
Every plan includes one business type of your choice. Adding another is $99/month on Cloud (a one-time $2,999 on Binary, $9,999 on Source), and it runs on the same backend, the same dashboard, and the same customer accounts. Taxi today, delivery next quarter, parking and services when they land.
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White-label all the way into the app stores
On Professional and above, your passenger and driver apps ship under your own Apple and Google developer accounts, with your identity and no BetterSuite branding anywhere a customer can see it. Multi-brand setups are supported from one deployment, and there's a publishing-assistance add-on if you'd rather we handle the store submissions than learn Apple's review process the hard way. On Starter you get a branded web app plus a join code into our shared mobile apps — enough to trade with while you decide whether the app-store route is worth it.
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Modern stack, and numbers we'll put in a contract
Rust backend, Flutter apps across iOS, Android, and web, and a GraphQL API you can build against. Payments run through Stripe (with Stripe Connect for driver payouts), MercadoPago, or PayPal, with multi-currency set platform-wide, per city, or per booking. Enterprise Cloud carries a 99.9% uptime SLA, up to 10 cities, 250,000 orders a month, a dedicated support channel, and an 8-hour response SLA.
What Can Be Seen As Downsides Of BetterTaxi
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One business type per plan
The multi-vertical story is real, but it isn't free. Each plan includes one business type, and every extra one is an add-on. If you intend to run taxi and delivery from day one, budget for it rather than assuming it's bundled.
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Self-hosting still demands a technical team
The freedom is genuine and so is the bill for it. A Binary or Source deployment means you provision and operate servers, Postgres, Redis, ClickHouse, TLS certificates, load balancers, monitoring, backups, deployments, and incident response. No hosting, uptime SLA, or operational support is included — that's precisely the trade you're making versus Cloud. Plan on a DevOps or SRE engineer being available, and if you don't have one, stay on Cloud until you do.
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Two of the four products aren't out yet
BetterTaxi and BetterShop are live today. BetterParking and BetterService are announced and on the roadmap, not shipping. If parking is the reason you're buying, that's a wait, not a purchase.
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Branded mobile apps start at Professional
Starter's $79 gets you a branded web app and a join code into our shared apps, not your own App Store listing. Your own store presence begins at Professional ($149/month). Cheap to start is real; free is not on the menu.
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Fewer ready-made presets on the shelf
Eight years in the business doesn't mean matching every incumbent's back catalogue of pre-built configuration. iCabbi has accumulated 1,000+ workflow templates; BetterTaxi's configuration is broad, but in the deepest corners you'll be building a rule rather than picking one off a shelf. What's shipped is modern and fast — the shelf of ready-made presets is the part still growing.
Conclusion
So, what’s the verdict? Who wins? That certainly depends. Choosing the right taxi dispatch software sure depends on your set of needs and your priorities. Here's how you can categorize and prioritize:
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iCabbi
If uptime and scale matter most, iCabbi takes the crown. It offers rock-solid reliability, and enterprise-ready tools.
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Cab9:
If sharing and managing workflow, and flexible pricing matter, Cab9 is pragmatic and built for efficient operations and collaboration.
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BetterTaxi
If you want to start cheap, see the price before the sales call, keep 100% of your transaction revenue, and never be trapped by the vendor you started with, BetterTaxi takes center stage.
Launch on the cloud for $79 a month, run it there for as long as it serves you, and buy the binary or the source the day you'd rather own the whole thing. Most dispatch vendors sell you a subscription. This one sells you a subscription and the way out of it.
