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BetterSuite is built for teams who see on-demand as a business — not a feature.
The cleanest code we've ever seen in our software development journey
Here at BetterSuite, our journey is one of constant, relentless evolution. We're driven by an obsession with building not just good, but truly great tools for the on-demand world. Since the incredibly positive reception of BetterTaxi 4.0, we've been doing what we always do: listening intently to our partners, analyzing how millions of rides are managed on BetterTaxi, and asking ourselves that crucial question: "Where do we go from here?" The answer is always forward. It's about anticipating the next challenge, solving tomorrow's bottlenecks today, and continuing to provide the most powerful, reliable, and efficient taxi dispatch software possible.
That philosophy is the very soul of our latest release. After months of intensive engineering, deep architectural rethinking, and a clear vision for the future, we are incredibly proud to introduce BetterTaxi 5.0. This isn't just an incremental update; it's a foundational leap forward for our taxi software. We've focused on two of the most critical aspects for any growing transportation business: raw, real-world performance and massive, enterprise-grade scalability. BetterTaxi 5.0 is a direct reflection of our commitment to ensuring that as your business grows, your taxi dispatch software not only keeps pace but actively leads the way. Let's dive into the core advancements that make this our most powerful release yet.
One of the first, and biggest, challenges we wanted to tackle in BetterTaxi 5.0 was a fundamental one: how can we empower our partners to handle significantly more concurrent orders, more efficiently than ever before? This question led us to a complete refactor of our core order processing pipeline. The results have been stunning. While precise benchmarks can be tricky on a completely new stack, our internal tests show a remarkable 10 to 12-times improvement in concurrent order handling.
So, how did we achieve this kind of leap? It all started with a simple, yet powerful observation. In applications like BetterTaxi, a huge majority – we found it to be around 95% – of all user requests are directly related to an active order. When a user opens the app, they want to know one thing, and they want to know it instantly: "What's the status of my ride, right now?"
Armed with this insight, we engineered a custom "promotion and demotion" mechanism for every user on the platform. Here's a peek at how this clever system works:
In previous versions, we used Redis (a super-fast in-memory data store), but in a more limited capacity. In BetterTaxi 5.0, we've massively expanded its role. By serving more requests from memory instead of the persistence layer, we typically see 10×–100× higher throughput in real-world scenarios. This architectural change is the secret behind BetterTaxi 5.0's ability to handle a much larger volume of activity with the lightning-fast responsiveness your customers expect from the best taxi dispatch software.
All that incredible backend power is great, but we also wanted to bring more of that real-time visibility directly to you, the operator. We're thrilled to announce that in BetterTaxi 5.0, we've added a brand-new live order tracker to the BetterTaxi Admin Panel.
Our talented design team has crafted a sleek, beautiful, full-screen page where you can select any active order and track its progress live on a map. You see exactly what your customer sees – the car's movement, the route, the ETA. This is an incredibly powerful tool for your support team, allowing them to answer customer inquiries with perfect accuracy and confidence. It's a feature that brings a new level of professional observability to your taxi management software.
As we planned for the future, we looked at the biggest potential bottleneck for our partners with massive-scale fleets: simply observing and monitoring thousands of drivers on a map in real-time without the system grinding to a halt. To solve this elegantly, we turned to a brilliant, open-source solution from an industry leader: Uber's H3 hexagonal clustering algorithm.
Real-time driver tracking at scale requires more than just a constant flood of GPS coordinates; it demands incredible precision and efficiency. We tackled this by combining Redis's geo-functions with H3. Here's a look under the hood of our taxi tracking software:
Instead of trying to track thousands of tiny, individual driver dots all at once (which is a ton of data!), Uber's H3 algorithm cleverly groups those drivers into nearby hexagonal "zones" on the map. When you're zoomed out, you might just see a single cluster icon that says "15 drivers here." As you zoom in, that cluster naturally breaks apart to show you the individual drivers. This makes the map feel incredibly fast and responsive, no matter how many drivers you have.
We now index every driver's location by its H3 hexagonal cell. To handle the map smoothly, we use a dynamic approach with seven different hexagon sizes. As you pan or zoom, the dashboard sends precise viewport bounds, and the backend chooses the most suitable hexagon size for that view. Whenever a driver's position changes, we recalculate their hex at multiple zoom levels, compare it to the prior values, and update their state immediately to keep data consistent.
The backend then returns both clusters for dense areas and individual drivers for sparse areas, and tells the dashboard exactly which ones to follow for live updates. This subscription approach delivers only small, incremental deltas, cutting bandwidth and keeping the UI feeling instant.
Thanks to these optimizations and using a high-performance native implementation of H3, our new taxi cab dispatch software system achieves incredible scalability. Our benchmarks are exciting: index lookups and updates complete in just milliseconds, and even with one million active drivers, the Redis database footprint for storing all locations and H3 indexes remains incredibly lean, at around 300MB. It's a truly enterprise-grade taxi dispatch solution.
One of the questions we're often asked is about the price difference between BetterTaxi 5.0 and our original solution, Ridy. It's a fair question, and the answer gets to the very heart of what makes this version so powerful and cost-effective in the long run. One of the most important, and we think brilliant, differences is the introduction of a SmartCache layer.
Here's the simple reality: any taxi app that shows maps, finds addresses, or calculates routes needs to use services from providers like Google. These API calls, as they're known, can get surprisingly expensive, especially as your user base grows. So, in BetterTaxi 5.0, we built an intelligent solution. When the first user in a busy area makes a request—say, to find nearby drivers—BetterTaxi 5.0 takes that data from Google and intelligently stores a temporary copy of it in its high-speed Redis memory, neatly indexed using those same H3 cells we just talked about.
Now, when the next user just a block away makes a similar request a few seconds later, BetterTaxi 5.0 is smart. Instead of making another expensive call to Google, it pulls the data right from that super-fast local cache. The cache has a set validity period to ensure data stays fresh. In our tests, we found that, in comparison with Ridy, about 35% of these API costs were being served from our cache layer. That means, on average, our partners could see their monthly Google API bills drop by about a third.
What does that look like in real money? For just 1,000 active users, a business might make about 30,000 API calls a month. This could break down to roughly 8,000 Nearby Search requests (costing ~$96) and 22,000 Reverse Geocode requests (costing ~$60), for a total of around $156 per month. With our SmartCache delivering ~35% savings, that's about $56 saved, every single month. This shows how a well-designed app architecture cuts your operational costs at the most basic level. The initial taxi software price is only the tip of the iceberg; long-term value comes from these kinds of smart, cost-saving innovations.
BetterTaxi 5.0 is more than just a collection of impressive new features; it represents our fundamental commitment to providing a platform that is not only powerful today but is ready for the massive scale of tomorrow. By re-architecting our core for incredibly high throughput, implementing a world-class system for driver observability inspired by the best in the industry, and adding powerful new tools to the admin panel, we've built a platform that's ready for your most ambitious growth plans.
This evolution is a direct result of our ongoing conversations and partnerships with businesses like yours. We're incredibly excited for you to experience the speed, power, and scalability of BetterTaxi 5.0. It is, we believe, the new standard for what the best taxi dispatch software can be.
Looking for faster, more reliable taxi dispatch software? BetterTaxi 5.0 enhances fleet performance with higher throughput, live order tracking, and scalable driver management — built for operators of any size.
BetterTaxi 5.0 delivers 10× higher throughput through a redesigned core system, making dispatching faster and more reliable for growing fleets.
H3 clusters drivers into zones, keeping maps smooth and responsive even with thousands of vehicles, making taxi tracking software scalable.
It mirrors the customer's view in the admin panel, giving support teams accurate order details and ETAs for quicker, more confident responses.
Both. It's designed for small operators and enterprises alike, providing reliable taxi cab dispatch software that grows with your business.
No. All core performance and scalability improvements are included in BetterTaxi 5.0 as part of the standard taxi dispatching software platform.
