What we’ve shipped lately

AI is now a first-class part of BetterSuite

The biggest shift in May. A new AI layer runs across the workspace, configurable per business with its own provider keys, usage and spend tracking, and per-feature toggles. What it powers today:

• KYC document OCR. Reviewer opens an application and document fields are already extracted from the upload — ready to accept or edit.
• Review moderation. Incoming reviews are scored for abuse and spam before they hit the public feed, with the AI's reasoning shown in the moderation queue.
• Review summaries. Each driver, merchant, or service provider gets an at-a-glance summary of their reviews — strengths, complaints, recurring themes.
• Product suggestions for shop vendors. Adding or editing a product proposes a title, description, and category from a short prompt or photo.
• Semantic shop search. Product embeddings power natural search and related-product suggestions — "wireless headphones under £50" returns what the shopper meant.
• Support ticket triage. New tickets land with a suggested category, priority, draft reply, and the closest matching past ticket.
• Service question templates. Setting up a new service type generates the intake questions from a one-line description.
• Natural-language analytics. Ask questions like "top-grossing vehicle classes last week?" on the accounting dashboard — no SQL, no custom report.
• Voice for drivers. The driver app reads new order requests and active-order updates aloud, so drivers don't have to look at the screen mid-traffic.

A dedicated AI page in the admin panel handles provider keys, spending caps, per-provider usage breakdowns, and lets you flip each feature on or off independently.

Legacy data import — Ridy and BetterTaxi v1 in one self-serve flow

The admin panel now has a built-in importer for legacy systems.

• Auto-connect. Drop in the source credentials and hit Test connection. The importer reaches the legacy server, inspects the schema, and confirms it's a shape it can read.
• Automatic schema mapping. Drivers, vehicles, trips, regions, services, KYC, reviews, support tickets, wallets, uploads — every table is mapped into the new schema without glue code.
• Live progress, cancel and retry. Each phase reports as it runs, individual phases can be retried, and incremental syncs pick up from the last watermark — so cutover can happen in stages rather than one big bang.